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Weekly citation report
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Harbor CRM — AI visibility brief
Week of Sep 22–28, 2026 · Prompt pack v3 (24 prompts) · Engines: ChatGPT · Perplexity · Claude · Gemini
Prepared by CiteWeek · Illustrative data for product review · Deliverable format for design partners
Mention rate
42%
▲ +6 pts vs prior week
Citation rate
18%
▲ +3 pts vs prior week
Share of voice
#3
of 6 tracked brands
Engine coverage
4/4
96 cells · 2 incomplete
Executive summary
Harbor appears in 42% of engine×prompt cells this week (up from 36%). Citations remain thinner at
18% — models often name Harbor without linking harborcrm.example. Strongest surface:
Perplexity (citation-heavy). Weakest: Claude (training-leaning answers, few URLs).
HubSpot and Salesforce still dominate “best CRM” prompts; Harbor wins more often on niche prompts about
email sequences and startup pricing transparency.
Leadership one-liner: Awareness is rising; source authority is the bottleneck. Prioritize
third-party comparison pages and a quotable “CRM for startups” hub with stats schema.
Competitor share of voice (mentions)
% of cells where brand was named across the 24-prompt × 4-engine matrix (96 cells).
| Brand | SoV | Mentions | Citations | Distribution |
|---|
| HubSpot | 68% | 65 | 31 |
|
| Salesforce | 54% | 52 | 22 |
|
| Harbor CRM | 42% | 40 | 17 |
|
| Pipedrive | 39% | 37 | 14 |
|
| Close | 28% | 27 | 9 |
|
| Copper | 16% | 15 | 4 |
|
Query × engine matrix (selected prompts)
Cited URL/domain attributed
Mention brand named, no Harbor URL
— not present
| Query |
ChatGPT |
Perplexity |
Claude |
Gemini |
| best CRM for startups 2026 |
Mention |
Cited |
— |
Mention |
| HubSpot alternatives for small teams |
— |
Mention |
Mention |
— |
| CRM with built-in email sequences |
Cited |
Cited |
Mention |
Mention |
| affordable CRM for agencies |
Mention |
Cited |
— |
Mention |
| Salesforce vs HubSpot vs Harbor |
Cited |
Cited |
Mention |
Cited |
| CRM that integrates with Gmail |
— |
Mention |
— |
— |
| best CRM for solopreneurs |
Mention |
— |
— |
Mention |
| how to migrate from spreadsheets to CRM |
— |
Cited |
— |
— |
Volatility vs prior week
| Prompt | Change | Note |
|---|
| CRM with built-in email sequences |
▲ +2 engines |
New owned sequences page likely helped Perplexity + ChatGPT citations |
| CRM that integrates with Gmail |
unchanged miss |
Still nearly invisible — highest-priority content gap |
| best CRM for startups 2026 |
▲ Claude still miss; others stable |
Claude remains training-leaning; don’t expect week-one link wins |
Citation sources observed (when Harbor was cited)
| Source domain | Times cited | Engines | Notes |
|---|
| harborcrm.example/blog/startup-crm |
6 | Perplexity, ChatGPT, Gemini |
Strongest owned page — keep stats fresh |
| g2.com/products/harbor-crm |
4 | Perplexity, Gemini |
Review volume lagging Pipedrive |
| reddit.com/r/SaaS (thread) |
3 | Perplexity, ChatGPT |
Organic mention; encourage helpful replies (no spam) |
| techcrunch.com (funding round) |
2 | Perplexity |
Aging; need fresher third-party coverage |
| youtube.com (founder demo) |
2 | Gemini |
Transcript-friendly; add chapters + description keywords |
Engine notes
Perplexity
Cleanest citation data. Harbor URLs appear when blog + G2 are retrieved. Treat as leading indicator for content changes.
ChatGPT
Mentions Harbor on “best of” lists when browsing/search is active; often no link. Log mentions separately from citations.
Claude
Rarely links; occasionally names Harbor on alternatives prompts. Structured FAQ pages may help when search tool is on.
Gemini
Overlaps Google-ish sources; YouTube and review sites matter. Two cells incomplete this week (timeout) — re-queued.
Monday action pack
- P0 — Ship a comparison page: “Harbor vs HubSpot vs Pipedrive” with a clear feature table, pricing snapshot, and FAQ schema. Models already answer that query shape; give them a quotable owned source.
- P0 — Refresh startup-CRM hub stats: Update 2026 figures on harborcrm.example/blog/startup-crm; add citeable methodology footnote. Top owned citation this week.
- P1 — Close Gmail-integration gap: Harbor is nearly invisible on “CRM that integrates with Gmail.” Publish a dedicated integration page + short Loom; pitch one roundup site.
- P1 — Review velocity: Target +15 G2 reviews in 30 days; Perplexity repeatedly pulls review platforms for CRM prompts.
- P2 — Reddit presence: Identify 3 high-signal r/SaaS / r/startups threads already cited; contribute helpful (non-promotional) answers. Community sources punch above their weight in AI answers.
Methodology
- Fixed prompt pack (24 buyer-intent queries) frozen for week-over-week comparison.
- Each prompt run once per engine mid-week; answers archived with timestamp.
- Mention = brand string match (Harbor / Harbor CRM). Citation = owned or approved domain in source list / links.
- Competitors tracked: HubSpot, Salesforce, Pipedrive, Close, Copper.
- These numbers are an example for a fictional brand, not a live measurement.